Frequently Asked Questions
We know you have questions β and we love that. This FAQ covers everything from shipping and returns to hijab care and our brand values. If you don't find what you're looking for, reach out to us anytime at π§ hello@anaqatkfirst.com
We respond within 1β2 business days, bi-idhnillah. π€
π¦ Shipping & Delivery
Q: Where do you ship to?
A: We currently ship within the United States only. We hope to expand internationally in the future β stay tuned!
Q: How long does shipping take?
A: Delivery times vary by product. Personalized necklaces (Zaina & LulΓΊ) require 5β8 business days of production plus 7β10 business days of delivery β approximately 12β18 business days total from order date. Hijabs and accessories (including the Safa bracelet) are processed within 1β3 business days and delivered within 3β7 business days. You will receive a tracking number by email as soon as your order ships.
Q: How much does shipping cost?
A: Free standard shipping on US orders over $50. Orders under $50 are charged $8.00 standard shipping. Expedited rates are shown at checkout where available.
Q: Will I get a tracking number?
A: Yes! Once your order ships, you will receive a shipping confirmation email with your tracking number. Please allow 24β48 hours for the tracking to update in the carrier's system.
Q: My tracking hasn't updated in days β is something wrong?
A: Tracking updates can sometimes be delayed, especially during transit between facilities. If your tracking has shown no movement for more than 3 business days, please contact us at
π§ hello@anaqatkfirst.com β include your order number and we'll look into it right away.
Q: My package says delivered but I haven't received it β what do I do?
A: First, check around your mailbox, front door, or with neighbors. If it still cannot be located, contact us within 5 days of the marked delivery date and we will open an investigation with the carrier.
Q: Can I change my shipping address after placing an order?
A: We can only update shipping addresses before the order enters fulfillment. Contact us immediately at the email above if you need to make a change β the sooner the better.
β©οΈ Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery for eligible items. Items must be unworn, unwashed, and in original condition with all tags intact. Please note that personalized and custom-engraved items (such as Zaina and LulΓΊ necklaces) cannot be returned as they are made to order. Please review our full Return & Refund Policy for complete details.
Q: Can I return a personalized necklace?
A: Because Zaina and LulΓΊ necklaces are custom-engraved with your name, they cannot be returned. However, if your item arrives damaged or incorrect, we will replace it at no cost to you. Please contact us at hello@anaqatkfirst.com within 7 days of delivery with a photo of the issue.
Q: Can I return an undercap or inner hijab cap?
A: Unfortunately, no. Due to hygiene reasons, inner hijab caps and undercaps cannot be returned once received. We recommend checking sizing carefully before ordering, and feel free to message us if you need help choosing.
Q: How do I start a return?
A: Email us at
π§ hello@anaqatkfirst.com with your order number and the reason for your return. We'll respond within 2β3 business days with next steps.
Q: How long does a refund take?
A: Once we receive and inspect your return, we'll notify you of approval. If approved, refunds are processed to your original payment method within 5β10 business days.
Q: Do you offer exchanges?
A: We don't currently offer direct exchanges. If you'd like a different size or color, please return your original item (if eligible) and place a new order.
Q: I received a damaged or wrong item β what do I do?
A: We are so sorry if this happened! Please contact us within 7 days of delivery with photos of the issue and we will make it right β either a replacement or a full refund at no cost to you.
Q: Can I cancel my order?
A: Orders can be cancelled within 24 hours of placement. After that window, your order may have already entered fulfillment. Contact us as soon as possible if you need to cancel.
π Hijab Sizing & Fit
Q: What size hijab should I order?
A: Most of our hijabs are one-size, designed to fit a wide range of head sizes and wrapping styles. Each product page includes the exact dimensions of the hijab. If you're between styles, we recommend going with the larger size for more coverage and versatility.
Q: What are the dimensions of your hijabs?
A: Dimensions vary by style and are listed on each individual product page. As a general guide:
β’ Wrap hijabs (chiffon, jersey): typically 170β185 cm x 70β75 cm
β’ Instant hijabs (Yusra β Instant Chiffon): one-size, pre-shaped for effortless wear
β’ Undercaps: one-size stretchy fit
Always check the product page for the exact measurements of each item.
Q: I have a larger head β will your hijabs fit me?
A: Our wrap hijabs are generously sized and work for most head sizes. Instant hijabs are designed with a flexible, adjustable fit. If you are unsure, feel free to message us with your measurements and we will help you choose the right style.
Q: Do your hijabs come in different colors?
A: Yes! Each hijab style is available in multiple colors. Color options are shown on the product page β select your preferred color before adding to cart.
Q: How do I wrap a chiffon hijab?
A: We'll be sharing step-by-step styling tutorials on our TikTok and Instagram pages (@anaqatkfirst). You'll find easy-to-follow wrap styles for everyday wear, formal occasions, and active days.
Q: What is an instant hijab and how does it work?
A: Our instant hijab β Yusra (Instant Chiffon) β is pre-shaped and designed for effortless wear. No pinning, no complicated wrapping. Simply slip it on, adjust for coverage, and go. Perfect for busy mornings or sisters new to hijab.
Q: Do you sell hijab pins separately?
A: Yes! Our Sumud Magnetic Pin Set is available as a standalone accessory. The pins are strong, snag-free, and safe for all fabric types.
π§Ί Hijab Care & Washing
Q: How do I wash my hijab?
A: Care instructions depend on the fabric type. Here is a general guide:
β’ Chiffon hijabs β Hand wash in cold water with mild detergent. Do not wring. Lay flat or hang to dry.
β’ Jersey hijabs β Machine wash on a gentle/delicate cycle in cold water. Tumble dry on low or air dry.
β’ Modal / bamboo undercaps β Machine wash cold, gentle cycle. Lay flat to dry for best shape retention.
Always check the care label on your item for specific instructions.
Q: Can I put my hijab in the dryer?
A: We recommend air drying for all hijabs to preserve fabric quality and shape. If you must use a dryer, use the lowest heat setting and remove promptly. Avoid high heat β it can damage delicate fabrics like chiffon and cause jersey to shrink.
Q: My chiffon hijab is wrinkled β how do I get the wrinkles out?
A: Use a garment steamer on a low setting, or hang the hijab in a steamy bathroom for a few minutes. If ironing, use the lowest setting and place a thin cloth between the iron and the fabric β never iron chiffon directly.
Q: How do I keep dark-colored hijabs from fading?
A: To maintain rich color:
β’ Wash in cold water only
β’ Turn inside out before washing
β’ Use a color-safe or gentle detergent
β’ Avoid direct sunlight when drying
β’ Wash with similar colors
Q: How do I store my hijabs?
A: The best ways to store hijabs are:
β’ Rolled loosely and stored in a drawer or bin β prevents creasing
β’ Hung on a hijab hanger or scarf rack for easy access
β’ Folded neatly in a breathable fabric pouch for travel
Avoid storing in plastic bags long-term β fabrics need to breathe.
Q: Can I use fabric softener on my hijabs?
A: Yes for jersey and modal fabrics β it keeps them soft and reduces static. We recommend skipping fabric softener on chiffon as it can weigh down the fabric and reduce its natural flow.
π³ Payments & Discount Codes
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Shopify Payments. All transactions are encrypted and secure.
Q: Is it safe to enter my payment information on your site?
A: Absolutely. Our store runs on Shopify, one of the most trusted e-commerce platforms in the world. All payment data is encrypted using SSL technology. We never store your card information.
Q: Do you accept PayPal?
A: We do not currently accept PayPal. We accept all major credit and debit cards through our secure checkout.
Q: I have a discount code β how do I apply it?
A: At checkout, you will see a field labeled 'Discount Code' or 'Gift Card.' Enter your code there and click Apply. The discount will be reflected in your order total before you confirm payment. New customers can use code SISTER10 for 10% off their first order.
Q: Can I use more than one discount code at a time?
A: Only one discount code can be applied per order. If you have multiple codes, choose the one that gives you the best value.
Q: My discount code isn't working β what should I do?
A: Please double-check the following:
β’ The code is entered exactly as provided (codes are case-sensitive)
β’ The code has not expired
β’ Your order meets the minimum requirements (if applicable)
β’ The items in your cart are eligible for the promotion
If it still doesn't work, contact us at hello@anaqatkfirst.com and we'll sort it out for you.
Q: Do you offer student or sister discounts?
A: We love our sisters! Keep an eye on our email list and social media (@anaqatkfirst) for exclusive community discounts, Ramadan promotions, and seasonal sales. Sign up for our email list to never miss an offer.
Q: Will I be charged sales tax?
A: Sales tax is calculated at checkout based on your shipping address and applicable state laws.
π About the Brand & Our Faith Values
Q: Who is Anaqatk First for?
A: Anaqatk First was created for Muslim women who refuse to choose between their faith and their sense of style. Whether you are new to hijab, a long-time wearer, or simply looking for modest pieces that feel as beautiful as they look β this brand is for you, sister.
Q: What does 'Anaqatk' mean?
A: Anaqatk (Ψ£ΩΨ§ΩΨͺΩ) is an Arabic word meaning "Your Elegance." And "First" is our promise β Your Elegance Comes First. Everything we design, source, and sell is guided by that commitment.
Q: Is this brand run by a Muslim woman?
A: Yes, alhamdulillah. Anaqatk First was founded by a Muslim woman, for Muslim women. We are the customer we designed this brand for β which means we understand what you need, what matters to you, and what you deserve.
Q: Are your products halal-certified?
A: Our products are modest fashion items β hijabs, undercaps, and accessories β not consumables, so halal certification does not apply in the traditional sense. However, every product is selected with Islamic values in mind: modesty, quality, and dignity. We do not sell anything that conflicts with our faith values.
Q: Do you carry abayas and modest activewear?
A: Not yet β but soon, insha'Allah! Phase 1 of Anaqatk First focuses on hijabs and accessories. Abayas, modest activewear, and swimwear are planned for Phase 2. Sign up for our email list to be the first to know when they drop.
Q: Why should I choose Anaqatk First over other modest fashion brands?
A: Because we are you. We are not a corporation guessing what Muslim women want β we are Muslim women who know. Every piece we carry has been personally reviewed and chosen with intention. We also price with fairness in mind, so elegance doesn't have to come at a premium.
Q: Do you give back to the community?
A: Our vision includes giving back to the Muslim community as we grow. We believe that a brand built on faith values should reflect those values in its actions β not just its products. More details will be shared as we grow, insha'Allah.
Q: How can I stay connected with the Anaqatk First sisterhood?
A: Follow us, join us, and share your love with the sisters in your life:
β’ TikTok: @anaqatkfirst
β’ Instagram: @anaqatkfirst
β’ Pinterest: @anaqatkfirst
β’ Email list: Sign up at anaqatkfirst.com
JazakAllahu khairan for your support. It truly means everything to us. π€
Still have a question? We're always here for you.
π§ hello@anaqatkfirst.com | π anaqatkfirst.com